Payment Terms

Last Updated: May 22, 2026

At Fylo, we strive to make your online shopping experience safe, secure, and convenient. This Payment Policy outlines the accepted payment methods, security protocols, and billing terms for all orders placed on our online store.

1. Accepted Payment Methods

To ensure maximum convenience, we accept a wide range of secure payment methods at checkout, including:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, and JCB.

  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

  • Alternative Payments: PayPal (where available at checkout).

All payments must be fully processed and cleared before your order can be prepared and dispatched.

2. Currency and Pricing

  • All prices listed on our website are denominated in United States Dollars (USD).

  • The total amount displayed at checkout represents the final cost of your transaction, inclusive of items, shipping (which is Free Standard Shipping within the US), and any applicable local sales taxes.

  • If your credit card account is in a currency other than USD, your card issuer may apply a foreign currency conversion fee or exchange rate at your expense.

3. Payment Security & Encryption

Your financial security is our highest priority.

  • PCI-DSS Compliant: Our website's checkout system is hosted on the Shopify platform, which is certified Level 1 PCI-DSS compliant (Payment Card Industry Data Security Standard).

  • SSL Encryption: All sensitive data, including credit card numbers and personal information, is transmitted via Secure Socket Layer (SSL) 256-bit encryption technology directly to our secure payment gateway.

  • We Never Store Your Data: Fylo does not have access to, nor do we store, your complete credit or debit card numbers on our servers.

4. Billing Verification & Order Discrepancies

  • To protect our customers and avoid fraudulent transactions, your billing name and address must match the information associated with the credit card used for payment.

  • We reserve the right to cancel any order that fails our automated fraud detection system or does not pass billing verification. If your order is canceled for security reasons, we will notify you via email at hello@fylo.shop.

5. Payment Authorization & Settlement

  • A temporary authorization hold may be placed on your card at the moment you place your order.

  • Your card will be officially charged and funds settled once the order processing begins.

6. Chargebacks and Payment Disputes

We value open communication with our customers. If you notice any unauthorized charges or an incorrect billing amount related to your order, please contact our support team immediately at hello@fylo.shop before filing a chargeback or dispute with your bank. Filing a dispute without prior coordination may delay the resolution process.

Contact Information

For any questions regarding billing, payments, or transaction security, please reach out to our team:

  • Brand Name: Fylo

  • Email: hello@fylo.shop

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)